The process involved to get support for your Joomla product can be time consuming. First you have to go to the product provider's website, then find their support page, then fill out a support ticket, then wait for a sometimes undeterminable amount of time to get your answer. If you have to pay for support, this process can take even longer. All you want is an answer so you can get your website up and running quicker.

That's why Fastw3b is making your life easier. We've created the FW Premium Support component available to all of our customers, absolutely free.

The FW Premium Support component allows customers to submit support tickets, receive replies, receive updates for existing extensions, purchase new extensions, order customizations, and view all of Fastw3b's products – all from your Joomla site's back-end.

Support from Fastw3b is different. Try it right now >>

Many Joomla providers do not provide free support. You often will have to pay a fee to receive a reply within 24 hours. Sometimes you may have to wait for weeks for a reply on forum from a user who has faced the same problem.

Fastw3b support with FW Premium Support is absolutely free. We do not charge for our support service and make it available to everyone for unlimited period of time. It doesn't matter whether you need support for commercial or non-commercial Fastw3b software. We provide professional support to every customer.

Thus we encourage everyone to download it right now and enjoy it!

To get started please visit the product page - Documentation section. If you face some difficulties, feel free to contact us.

It's simple!

To start please follow the steps in our guide published on the product page.

Fastw3b Premium Support is different from others. It greatly saves your time allowing you:

To submit a ticket without leaving your site. Click on "New Ticket" button, describe your question and submit it. Within 24 hours or sooner the Status of your ticket will be changed from "In progress" to "Answered". Clicking on the ticket itself you will see the reply from our support team.

To order extra customization and get reply without leaving your site or sending emails. The procedure of a quote submission is as simple as a ticket submission.

We understand how time is important for you and that's why we limit the period of time for 1 ticket or quote reply to 8 working hours. There are three statuses that can be viewed in FW Premium Support: "In Progress", "Delayed" and "Answered".

This is a unique FW Premium Support feature! You will be informed immediately if a new version has come out right on FW Premium Support page. Click on red "Install" button and let the component update itself.

Also, once FW Premium Support is installed on your site, you can see a small icon indicated in the top position of your site administration panel. The number put near it means the number of available updates that you can already download from FW Premium Support component.

To get to FW Premium Support section with updates just click on this icon, select from a drop-down list "Available for" - Update and press "Filter".

Or it is also easy to note available updates in the whole list because they are marked red.

FW Premium Support allows you to get professional support only for a site where it is installed. We do not accept tickets that inquire about other sites. In case if you use Fastw3b extensions on several sites, you have to install FW Premium Support on each of them and send a ticket from an appropriate site. This kind of support system is very convenient and saves the time for reply. Together with your ticket we get your site URL where the extension is installed and can see the issue itself at once. Once installed, FW Premium Support becomes assigned to your personal account.

To enable the support component, please verify your account by entering your username and password.

Bugs report system built into FW Premium Support helps us to log and analyze all bugs found by customers in our Joomla extensions. We tried to make it in the most convenient for you way. To report a bug, you need just click on "New Ticket" button, select "Report a bug" type and describe the bug.

From that moment you can be sure that your note will be taken into account and fixed.

FW Premium Support is the right way to keep up-to-date with Fastw3b extensions and services.

Extensions section always shows you an up-to-date full list of Fastw3b extensions available on our site. Moreover it points out the number of available updates as well as new extensions that can be downloaded for free or purchased.

If FW Premium Support is installed on your site, you can be sure that it will keep you informed of Fastw3b latest developments!

Except ready-to-use Joomla solutions we also provide custom work for our components, modules and plugins. To order this service and get a free quote you need to go to Services section in FW Premium Support, click on "Get Free Quote" button and provide us with full specifications. It will take 8 working hours or less to provide you with a ticket reply.

The current version offers only customization service. Next releases will include other services as well.

The full list of Joomla services can be viewed here >>

FW Premium Support release doesn't mean that we won't answer your questions through contact us form. But we call you to try our new support solution. We are sure that you will be satisifed with this Fastw3b innovation!

Please follow the link to download it for free >> and submit your first ticket or quote.

Keep in mind that Fastw3b provides absolutely free support for both commercial and non-commercial products, and you are always welcome to ask any questions through Contact us and forum and from now - through FW Premium Support!